Cancellations, Rescheduling and Tardiness

If you arrive late to your appointment your service may need to be rescheduled. This allows me to serve each client properly.

I require 24 hours notice when canceling or rescheduling appointments.  Late cancellations/reschedules may result in a cancellation fee equal to 50% of the service price. I understand that emergencies and illnesses exist and exceptions to this policies are made on a case by case basis.

Unpaid cancellation fees will result in cancellation of future appointments. Multiple last minute cancellations may result in being required to pay a deposit for future appointments. 

A non-refundable deposit equal to half the service(s) price is required when total time booked is greater than 90 minutes.

Payments

Payment is required at time of service and/or product purchase.

Acceptable forms of payment are cash, credit/debit card or Evergreen gift card. 

Failure to pay on the day of the service/purchase constitutes theft and can be prosecuted by law. 

Refunds / Returns

In most cases a full refund or store credit is issued for goods that have not been opened, with undamaged packaging within 30 days of purchase.

Products that cause an adverse skin reaction may be returned within 15 days of purchase for store credit if the item is more than half full.

No refunds on gift cards or service packages.

Gift Cards

Gift card must be present at time of redemption.

Gift cards may not be purchased using a gift card as payment

Evergreen Skin Studio is not responsible for lost or stolen gift cards.

Covid-19 and Infectious Disease

If you are experiencing symptoms of Covid-19 or any other contagious illness, have tested positive for Covid-19, or have been exposed to someone who has tested positive or has symptoms, please wait 10 days or until your symptoms have resolved before visiting the studio.

Results

Due to many factors beyond my control and the existing individual skin health of each customer, results are not guaranteed.

There are risks involved with esthetics services. Always disclose any allergies or health conditions you have, as well as any medications you are taking. False, misleading or lack of information given may lead to undesired results and complications.

waiver of liability

Each client is required to read and sign a liability waiver prior to receiving treatments. All treatment risks and benefits are thoroughly explained to each client  and each client has the right to refuse treatment. Evergreen Skin Studio is not liable for injury caused by esthetic treatments.